Refund & Cancellation Policy

Overview

This policy explains how refunds and cancellations work for all digital products sold by Black Box ("we", "us", "our"), including guided learning apps, member content libraries, digital guides and subscriptions. We want every customer to feel confident buying from us, so we keep this policy simple and fair.

30-day refund policy

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the date you were charged. This applies to one-time purchases and to each subscription charge.

How to request a refund

Send an email to [email protected] with:

• The email address used at checkout;
• The name of the product you purchased;
• The approximate date of the charge (optional, but it helps us find it faster).

We usually reply within one business day. Once a refund is issued, access to the refunded product is removed.

Cancelling a subscription

Some products are offered as recurring subscriptions. The price, billing frequency and renewal terms are always shown on the checkout page before you confirm your purchase.

• You can cancel at any time from your account area or by emailing [email protected].
• Cancellation stops all future charges immediately.
• You keep access until the end of the billing period you have already paid for.
• If you were charged for a renewal you did not want, request a refund within 30 days of that charge and we will refund it.

Processing time

Approved refunds are processed within five business days and are returned to the original payment method. Depending on your bank or card issuer, the amount may take an additional five to ten business days to appear on your statement.

Billing & statement descriptor

All prices are shown in US dollars (USD) unless stated otherwise. Charges appear on your card statement under the name BLACK BOX. If you do not recognize a charge, contact us before contacting your bank and we will help you identify it.

Billing disputes

If you believe you were charged in error, please contact our support team first. In most cases we can resolve the issue, including a full refund, faster than a bank dispute.

Contact

For any question about refunds, cancellations or billing: